The 10 most common design mistakes on the Web

  1. Not understanding the nature of the Internet.  Too often, design teams think of the Internet as a pushing media such as television or radio. Users’ behavior on the Internet is different than when they are reading books or newspapers, listening to the radio or watching television. For example, when browsing, users have goals and look for information.  If they don’t find what they are looking for, they will leave the page after 8 to 12 seconds.  Users scan web pages.  They don’t read.  If something looks like an ad, they will rapidly look someplace else.
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The Mechanics of Politics in IT: Part 1

Last year, the government of Quebec asked Cognitive Group to do a heuristic evaluation (expert evaluating usability with a list of usability heuristics) and usability testing of their web portal. First, heuristic evaluation is not reliable because:

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The Irony of Project Management: the practitioner’s view

I was recently hired by an important financial institution from Canada to help them assess their strategy for a transition to a new a version of their content management software. Content management software is a portion of an imaging system that allows users to scan documents, index an image, retrieve and view image documents. Continue reading The Irony of Project Management: the practitioner’s view

Simplicity: the Jawbone web site

In the: 10 things to do for the success of your web site – the practitioner view, I wrote in 8. Don’t reinvent the wheel: A simple menu and the browser’s back and forward button are Ok for most of the cases. Here is a sublime example of Web site simplicity. Jawbone, designed by FuseProject, one of the most innovative design firm based in SanFrancisco. Users can grab all elements in less than two seconds.

Jawbone

Say a lot with less!

10 things to do for the success of your web site – the practitioner view

1. Know what is important. 1. Bring users to your site, 2. Ensure usefulness and usability, 3. Maximize trust. You will make much more money trying to bring users to your site and ensuring good usability than trying to have beautiful flash and look. Most users care only about finding rapidly what they are looking for and achieving their goals. They don’t care Continue reading 10 things to do for the success of your web site – the practitioner view

Human Error Part 2: Management Error

You arrive at home after a long day and you rush to prepare food. You turn-on the burner but oups !, you realize that you activated the wrong burner. You feel frustrated and tell yourself “I should have paid more attention”. If it is a new stove, you might tell to yourself “I should have look at the instructions”. Some might even blame themselves for this error.

Continue reading Human Error Part 2: Management Error